Resume
Professional Experience:
GFE Design, Etsy | Allen TX
Textile Designer Soft and Hard Product (2023 to present)
Creating prints and verbage for soft and hard goods. Product categories include t-shirts, handbags, spiral notebooks, iphone tough cases, and mugs. Employ handsketching, and Adobe Illustrator to develop artwork. Launched store on 02/20/2023.
Blue Cross Blue Shield | Richardson, TX
Customer Advocate Concierge I (2022 to 2022)
Advocated for BCBS members and demonstrated a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system and reaching their optimal health.
- Responded to telephone, webchat and/or written inquiries, working independently and consistently meeting customer needs.
- Made outbound calls to members to confirm satisfaction of appointment and offer additional assistance.
- Built a rapport and trust with each caller to maximize member’s compliance with chronic and preventive health care services .
JC Penney | Plano, TX
Senior Textile Designer, Home Division (2006 to 2020)
Partnered with product designers, art directors, textile designers, and merchandisers to conceptualize, design, integrate, and launch original, branded artwork that aligned with industry and seasonal trends. Oversaw palette creation, color matching, project management, and presentations. Trained, managed, and developed up to five textile designers.
Select Achievements:
- Contributed to $1B in new revenue through direction of textile two design projects for key brands, Liz Claiborne Home and Royal Velvet.
- Generated $3.56M in revenue and sustained 100% on-time project completion against significant staff reductions. Monitored and communicated progress, swiftly resolved challenges, and demonstrated consistent follow-through.
- Increased design project efficiency through collaboration with cross-functional team to develop and launch a comprehensive database of all digital creative assets.
- Improved morale and employee satisfaction through planning and execution of team building events and activities.
Textile Designer, Women’s, Children’s, and Home Divisions (1996-2006)
Developed digital and hand-drawn patterns and designs to support enterprise-wide projects and product launches. Recolored and rescaled internal and external artwork as needed to align with brand identity and industry trends.
Select Achievements:
- Independently created original watercolor artwork that contributed to $1M in revenue from one product line. Partnered with trend director to integrate design across tabletop and bath divisions.
- Provided creative direction for inter-divisional holiday campaign that established a cohesive visual identity across home and apparel products. Collaborated with department heads to curate artwork and ensure seamless execution.